![]() Dameware Remote Support centralized also enables you to initiate Internet Sessions to support remote end users outside of your network. The centralized version of Dameware offers the Dameware Central Server, which you can use to manage Dameware licenses, Global Host Lists, and Dameware users. Gives you the ability to remotely manage Active Directory environments (DRS only).Allows you to provide support from iOS and Android devices (DRS only).Helps you simplify Windows administration (DRS only).You can even perform audits in Dameware to check your security. Has flexible user security control and agent deployment so that group policy rules can ensure that people who should not have access to other machines don't have it.You can provide a link in chat to invite the user and other required parties to the session. Allows multiple parties to connect and view an issue, and interact by sending and receiving files.It enables you to lock the user's keyboard so that latency doesn't interfere with the ability to fix user issues. Gives you the ability to work across satellite-latent connections to see what the user is seeing.Allows for multi-factor authentication, including the use of smart cards such as Common Access Cards (CACs).Offers built-in integration with Web Help Desk (WHD) that allows you to launch remote sessions from WHD, and enables automatic ticket creation (DRS only).Lets you remotely access sleeping and powered-off computers.Provides multi-platform desktop sharing and remote control.Enables you to remotely troubleshoot and see what the user sees on their workstation.Here are some of the many ways Dameware can help you: It is comprised of two key products- Dameware Remote Support ( DRS) and Dameware Mini Remote Control ( MRC), and these are available in a stand-alone version or a centralized version. If used on internal networks, it doesn’t require internet access. It can be used to gain remote access to machines either in internal networks or external networks over internet. Select the Dameware Mini Remote Control Only license type, and click Save Changes.Dameware is a time-tested tool that remains one of the industry's top resources to help IT pros manage growing remote teams and remote work issues.Select the user check box, and click Edit on the Action bar.To change the default Dameware Remote Support user to a Dameware Mini Remote Control user: Until this is changed, Dameware Mini Remote Control users cannot connect to the Central Server. This message displays because you have purchased Dameware Mini Remote Control Centralized, and the default user account is a Dameware Remote Support user instead of a Dameware Mini Remote Control user. When I log in, I see the following error message. The Dameware Central Server Administration Console window opens. A user cannot log in to the Administrator Console if the user account does not have administrator privileges. To enable Windows authentication, synchronize a user account with the Active Directory server on the Dameware Central Server. ![]() Use this authentication if the Administration Console and the Central Server are located in the same domain or are in different domains and have a trust relationship between them. If a user account is not assigned administrator privileges, the user cannot log in to the Administrator Console. This is the most common authentication method where user accounts are independent of other credentials. Use the following table to select an authentication method.Enter the Central Server IP address or host name, and port number.From your Desktop or the Start menu, launch the Dameware Administration Console.The default administrator account does not affect your license count because it is not licensed to use Dameware Remote Support, Dameware Mini Remote Control, or the Dameware Mobile Client.You can assign administrator privileges to any user.
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